• Customer Service Representative

    Posted Date 3 weeks ago(5/4/2018 10:05 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Job Overview:

    The Customer Service Representative is responsible for resolving issues related to gift card and merchandise orders through our various reward platforms.



    • Fielding and processing customer inquiries
    • Monitoring and servicing open issues through completion
    • Maintaining an open level of communication with our clients and the Bridge2 Solutions staff.
    • Analyzing and interpreting data and information to guide strategic recommendations and enhanced site performance
    • Monitoring the customer experience on a day-to-day basis to detect and solve problems as they arise
    • Responding to gift card and merchandise inquiries from clients
    • Analyzing and reporting any technical difficulties, in concert with internal technical staff
    • Assisting in various aspects of managing the customer relationship



    • High Schools Degree or equivalent (some college preferred)
    • 0- 1 years of Customer service experience or equivalent CRM training
    • Professional and articulate with strong interpersonal skills
    • Excellent writing skills, pleasant phone presence and friendly personality
    • Strong computer navigation skills, such as the ability to open and quickly toggle between at least five windows at a time and frequently use keyboard commands rather than relying on menus
    • Basic proficiency with the Microsoft Office suite including email software (Outlook) and other computer software as required.
    • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports/notes and correspondence. Ability to speak and communicate well with customers.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
    • Ability to deal with problems involving several concrete variables in standardized situations
    • Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.
    • Above-average phone manner, email experience, follow-up skills, organizational skills, lucid writing skills, and superior conflict resolution and interpersonal skills
    • Ability to solve problems to improves customer’s satisfaction


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