The Customer Service Representative is responsible for resolving issues related to gift card and merchandise orders through our various reward platforms.
Fielding and processing customer inquiries
Monitoring and servicing open issues through completion
Maintaining an open level of communication with our clients and the Bridge2 Solutions staff.
Analyzing and interpreting data and information to guide strategic recommendations and enhanced site performance
Monitoring the customer experience on a day-to-day basis to detect and solve problems as they arise
Responding to gift card and merchandise inquiries from clients
Analyzing and reporting any technical difficulties, in concert with internal technical staff
Assisting in various aspects of managing the customer relationship
High Schools Degree or equivalent (some college preferred)
0- 1 years of Customer service experience or equivalent CRM training
Professional and articulate with strong interpersonal skills
Excellent writing skills, pleasant phone presence and friendly personality
Strong computer navigation skills, such as the ability to open and quickly toggle between at least five windows at a time and frequently use keyboard commands rather than relying on menus
Basic proficiency with the Microsoft Office suite including email software (Outlook) and other computer software as required.
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to write routine reports/notes and correspondence. Ability to speak and communicate well with customers.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations
Problem solving, business analysis and quantitative skills. Candidates must be capable of conducting proactive measures in seeking solutions to client and/or business problems.
Above-average phone manner, email experience, follow-up skills, organizational skills, lucid writing skills, and superior conflict resolution and interpersonal skills
Ability to solve problems to improves customer’s satisfaction