• Quality Control/Ticketing Specialist

    Posted Date 4 weeks ago(3/27/2018 10:35 AM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Job Description

    Aspire Loyalty Travel Solutions, a division of B2S, is seeking a seasoned Quality Control/Ticketing Specialist with two or more years of experience as a quality specialist.  

    Quality control all reservations for accuracy and best available air fare prior to ticketing and assures tickets are issued within contract guidelines.


    Job Responsibilities

    Quality Control Functions

    • Perform analytical fare calculations for domestic itineraries
    • Research, calculate and input all complicated or non-priceable domestic itineraries
    • Verifies the customer has received the lowest possible airfare
    • Knowledgeable of all airline rules and regulations, tariffs, and other industry requirements and communicates this information to travel consultants
    • Check for accuracy of hotel and car bookings and invoicing
    • Validate stored fare is accurate and commission conforms to specified airline contract
    • Prioritize PNR quality control to match the ticketing and delivery date and assures generation of requested type of ticket
    • Document missing information/agent errors and send to Q/44



    • Maintain individual productivity goals
    • Ticket issued accurately, timely and within contract guidelines
    • Complete a wide variety of special projects and/or assignments



    • Provide feedback to the Quality Assurance Manager
    • Reduce errors and ensure highest quality of service
    • Assist Help Desk Consultants and Team Leaders on processes and procedures
    • Provide feedback to the Team Leaders
    • Provide feedback to the Automation Specialist to assist in the maintenance of the Automated Ticketing Systems
    • Provide feedback to the Senior Booking Tools Manager


    Qualifications and or Experience

    • Basic ability to use computer hardware and software (e.g., word processors, desktop publishing and graphics
    • Ability to quickly and accurately enter data on a PC
    • 3+ years of travel agency and/or travel call center experience
    • Basic knowledge of airline rules and regulations, tariffs, and other industry requirements
    • Knowledge of the Worldspan Global Distribution System
    • Basic knowledge of restrictions and guidelines as they pertain to the Aspire Loyalty Travel Solutions negotiated airfares and published fares
    • Knowledge of client programs, products, and procedures



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