Travel Consultant - 3rd Shift

3 weeks ago(12/26/2017 10:19 AM)
Job ID
# of Openings
Customer Service/Support


Job Description

Bridge2 is seeking motivated professionals who are passionate about travel and customer service to join our team of Travel Consultants working within a 24/7 service center environment. This team sells travel and merchandise including but not limited to; airline tickets, car rentals, hotel accommodations, cruise, gift cards, and tour accommodations. Each consultant will be expected to deliver the highest level of customer service by providing consultative information and quickly addressing problems.


  • Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner.
  • Use preferred vendors as determined to maximize profits.
  • Understand individual redemption travel loyalty program requirements. Proficient in all aspects of point redemption for appropriate clients.
  • Provide thorough, friendly, and effective customer service to all internal and external customers in a timely and accurate manner.
  • Maintain comprehensive working knowledge of all programs, tools and systems.
  • Strong computer skills, ability to navigate through multiple systems at once.
  • Participate in cross training and handle calls on multiple accounts.
  • Meet and maintain individual monthly metrics per office guidelines as determined by the operating group.
  • Participate fully as a team member to assist as needed in completing all functions related to servicing the client, including selling additional products.
  • Pro-actively stay informed about all airline rules and regulations, and other industry requirements and accurately applies this information when making travel arrangements.
  • Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
  • Work a flexible schedule during the centers hours of operation to attend staff and training meetings for ongoing updates in the travel industry, program guidelines, and office procedures.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters and takes prompt corrective action where necessary or suggests alternative coursed of action which may be taken.


Job Requirements


  • 1+ year(s) of service center and/or proven sales success record.
  • Provide thorough, friendly and effective customer service to all internal and external customers in a timely and accurate manner.
  • Excellent communications skills, both verbally and written.
  • Strong computer skills (Microsoft Office) and ability to simultaneously navigate through multiple systems.
  • Keen problem solving skills by clarifying the customer’s needs, determining the cause of any problem, selecting/explaining the best solution to solve situations, expediting correction with complete ownership.
  • Ability to relocate to Scottsdale/Phoenix area if not currently within 50 miles of the office.
  • Ability to work in an office service center environment 100% of the time.
  • Third shift hours with shifts potentially beginning anytime between 9pm and 1am with new hire training hours starting at 8:30am.


Bonus Skills – not a requirement 

  • Travel agent experience including selling of cruise products.
  • GDS experience including intermediate to advanced knowledge of travel technology platforms including self-booking tools.
  • Bilingual preferring French and Spanish proficiencies


  • Competitive salary, bonus and vacation package
  • Medical, Dental and Vision Insurance
  • Access to 401K
  • Comprehensive Training
  • A fun and exciting work environment
  • Growth opportunity for other divisions


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